Leeston, Canterbury
Every order is handmade or hand-packed to order. Please allow 1–3 business days for your order to be prepared before it's shipped or ready for pickup. During busy periods (like the run-up to Christmas) this may take a little longer — we'll let you know if there's a longer delay.
A flat shipping fee is added at checkout, shown before you pay. Local pickup is free — choose "Pickup" at checkout and we'll be in touch once your order is ready to collect.
Once your order leaves us, standard courier delivery within New Zealand typically takes 2–5 business days, depending on your location. Rural addresses can take a little longer.
We currently ship within New Zealand only. If you're outside NZ and would still like to order, get in touch and we'll see what we can arrange.
If your order hasn't arrived within 10 business days of dispatch, or arrives damaged, please contact us with your order reference so we can look into it with the courier. In line with the Consumer Guarantees Act 1993, we'll arrange a replacement, repeat batch, or refund for parcels that are lost or damaged in transit.
Delays with the courier network (weather, public holidays, peak season) are outside our control, but we're always happy to help track down a parcel that's running late.
Email us or use the contact form on our About Us page with your order reference and we'll get back to you within 2 business days.
This policy is provided as general guidance and doesn't limit any rights you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
